---
title: Customer Services - Personal and Professional Customer Support
description: Extrusion suppliers who make it easy. We manage every aspect of your aluminium extrusion, plastics extrusion or injection moulding project professionally.
---

# CUSTOMER SUCCESS

### Ensuring excellence, every step of the way

[Get In Touch ](https://www.bwcprofiles.co.uk/project-enquiry)

![CUSTSERVOPACECMPRSD-3](https://www.bwcprofiles.co.uk/hubfs/CUSTSERVOPACECMPRSD-3.png)

### YOUR SINGLE POINT OF CONTACT

**No queues, no fuss, and with direct access to our established customer success team, you can be confident of great customer service. **

With years of experience and know-how, our team will respond to your query straightaway, alongside engaging managers at every level required so you can the help you need, when you need it. Our customer service commitments include applying corrective action if any issues arise with your project; putting things right as soon as possible to prevent any further issues and to ensure your project is finished to the highest standard.

[FIND OUT MORE ](https://www.bwcprofiles.co.uk/project-enquiry)

### OUR COMMITMENT TO YOU

![ContImprovement CMPRSD-1](https://www.bwcprofiles.co.uk/hubfs/ContImprovement%20CMPRSD-1.png)

#### ALWAYS IMPROVING

We undertake annual audits, regularly checking that systems/processes are performing within SLA for continuous improvement.

<https://www.giantfocal.com/>

![ISOLOGOCMPRSD](https://www.bwcprofiles.co.uk/hubfs/ISOLOGOCMPRSD.png)

#### Proud to be Certified

We're proud to be ISO 9001:2015 certified. Our certification demonstrates our commitment to providing a quality assured service.

<https://www.giantfocal.com/>

![HANDSHAKECMPRSD-1](https://www.bwcprofiles.co.uk/hubfs/HANDSHAKECMPRSD-1.png)

#### Trust & Transparency

Together, we're a partnership; creating trust by providing full transparency and striving to ensure a smooth and painless supply.

<https://www.giantfocal.com/>

[CONTACT US ](https://www.bwcprofiles.co.uk/project-enquiry)

### MEET YOUR CUSTOMER SUCCESS TEAM

![Untitled - 2025-01-20T110435.079-1](https://www.bwcprofiles.co.uk/hs-fs/hubfs/Untitled%20-%202025-01-20T110435.079-1.png?width=165&height=165&name=Untitled%20-%202025-01-20T110435.079-1.png)

CUSTOMER SUCCESS MEMBER

#### Trudi

Trudi joined the team here at BWC Profiles all the way back in 2003 and manages the customer service and admin team. Trudi's responsibilities include all aspects of customer service, account management, quality management, stock management and complaint handling.

![Untitled - 2025-01-20T111045.460](https://www.bwcprofiles.co.uk/hs-fs/hubfs/Untitled%20-%202025-01-20T111045.460.png?width=165&height=165&name=Untitled%20-%202025-01-20T111045.460.png)

CUSTOMER SUCCESS MEMBER

#### Madeline

Madeline joined the team in 2012 and is jointly responsible for internal account management alongside handling account queries, organising logistics and maintaining stock. Madeline also manages our ISO9001 standards compliance and is our Health & Safety representative for the business.

![Untitled - 2025-01-20T111204.976](https://www.bwcprofiles.co.uk/hs-fs/hubfs/Untitled%20-%202025-01-20T111204.976.png?width=165&height=165&name=Untitled%20-%202025-01-20T111204.976.png)

CUSTOMER SUCCESS MEMBER

#### Michelle

Michelle joined the customer services team in 2017 and is jointly responsible for internal account management (alongside Madeline). Michelle is on hand to handle your account queries, chase projects and queries, organise logistics and maintain stock to ensure all your needs are met.

![Lucy - Customer Success Member](https://www.bwcprofiles.co.uk/hs-fs/hubfs/Lucy.png?width=165&height=165&name=Lucy.png)

CUSTOMER SUCCESS MEMBER

#### Lucy

Lucy is the newest member of our customer services team having joined in 2025. Lucy offers additional support to Trudi and Madeline, helping them manage account queries, chasing projects and queries, organising logistics and maintaining stock to ensure customer needs are met.

![checkmark (1)](https://www.bwcprofiles.co.uk/hubfs/checkmark%20(1).svg)

#### UK BASED TEAM

![checkmark (1)](https://www.bwcprofiles.co.uk/hubfs/checkmark%20(1).svg)

#### CLEAR ANSWERS TO QUERIES

![checkmark (1)](https://www.bwcprofiles.co.uk/hubfs/checkmark%20(1).svg)

#### FAMILAR TEAM EVERYTIME

![checkmark (1)](https://www.bwcprofiles.co.uk/hubfs/checkmark%20(1).svg)

#### DIRECT DIAL SERVICE

![checkmark (1)](https://www.bwcprofiles.co.uk/hubfs/checkmark%20(1).svg)

#### ISSUES RESOLVED EFFECTIVELY

![checkmark (1)](https://www.bwcprofiles.co.uk/hubfs/checkmark%20(1).svg)

#### PRODUCT KNOWLEDGE

[Seen Enough? Get in Touch ](https://www.bwcprofiles.co.uk/project-enquiry)